Background
As customer expectations evolve and new technologies emerge, businesses are turning to nearshoring digital customer care teams to provide high-quality support while leveraging generative AI (GenAI). While GenAI handles basic tasks, human agents remain crucial for managing complex situations and ensuring a seamless customer experience.
Mission
To blend human expertise with AI-driven efficiency, preparing businesses for the future of customer care with a hybrid approach that meets evolving customer needs.
Approach: The Value of a Hybrid Solution for Your Business
The Ideal Blend of Human and AI Support: With AI expected to handle up to 80% of interactions by 2027, companies are shifting to skilled agents for documentation, AI accuracy, and complex issues. Our teams are trained to complement AI, maximizing efficiency while ensuring essential human support.
Addressing Growing Global Demand: As automation grows, businesses need skilled agents to manage AI, ensure accuracy, and provide empathetic support. The customer care market is expanding to $27.9 billion by 2025 with high demand for hybrid roles.
Multilingual and Culturally Aligned Support: In Ghana, our teams offer proficiency in English and are aligned with Western business practices. Additionally, our teams include native German speakers, offering multilingual support to meet European market needs.
Proximity & Time Zone Advantage: Ghana’s time zone matches Europe’s, ensuring timely support during business hours, complemented by cultural alignment and a skilled workforce.
Result
We provide cost-effective, multilingual, and timely support, blending AI and human expertise for improved customer satisfaction. Ghana offers a skilled workforce, cultural alignment, and a strategic nearshoring advantage.
Why Choose Ghana as Your Nearshoring Destination
Ghana is rapidly emerging as a premier nearshoring hub, thanks to several compelling advantages:
Cost-Effective Talent: Skilled workforce at lower costs than Europe.
Cultural Alignment: Familiarity with western business practices.
Geographical Advantage: Timely support during European business hours.
Success Story: U.S. Tech Company Implements 24 Digital Customer Care Agents
One of our standout implementations involves a U.S.-based technology company that successfully deployed 24 agents trained through our academy with impressive results:
Streamlined Ticket Triage: Efficient use of genAI for ticket triage, directing urgent cases to human agents.
Proactive Knowledge Management: Agents ensured accurate documentation, improving AI system learning.
Comprehensive Multichannel Support: Agents managed phone, email, and social media interactions, providing effective solutions.
Personalized Human Support: Agents provided empathetic support when GenAI fell short, ensuring customer satisfaction.
Customer feedback
The Talent Advantage with GetINNOtized
GetINNOtized -Your nearshoring partner dedicated to building nearshore teams
GetINNOtized provides comprehensive talent sourcing, onboarding, and management support for enterprise clients. With our end-to-end approach, we simplify cross-border hiring and deliver a workforce that meets global companies’ standards, giving you the confidence to focus on your core business.
Azubi Africa-A pathway to empowerment
As the social impact wing, Azubi Africa equips African professionals with cutting-edge tech skills in cloud computing, data science, and AI. Through partnerships with industry giants and career readiness programs, Azubi Africa ensures a steady pipeline of job-ready candidates prepared to excel. We have seen numerous success stories of African professionals who have benefited from our initiatives, which is a testament to our commitment and effectiveness.
- Access to a diverse pool of available experts: We offer highly skilled remote professionals across all common tech stacks and more.
- Streamlined candidate selection: Save time and effort with a simplified candidate selection and vetting process.
- Effortless employee management: We take responsibility for workforce management and career progression.
- Proven legal framework: Rely on our simple and secure contract and let us handle the complexity behind the scenes.
- Fair and transparent salaries: We live in a culture of openness and share prices and salaries with all parties.
- Smooth onboarding: Experience seamless onboarding for your future workforce.
Top reasons for Why Successful Companies Work with Us
1. Reduce operating costs without compromising on quality
2. Eliminate cross-border hiring complexities
3. Boost innovation through diverse hiring & short hiring cycles
Ready to Transform Your Workforce?
getINNOtized partners with over 200 companies to provide reliable & experienced experts. Join the list of satisfied clients who have discovered the benefits of working with getINNOtized.
Register your interest here to connect with top-tier talent, streamline your operations, and drive sustainable growth. Let us help you build a future-ready workforce perfectly tailored to your business needs!
Contact us today to discover how.
