Tag Technology

Success Case-Enterprise Application Development

Background A restaurant franchise chain was faced with the challenge of improving the customer experience during the ordering process and optimizing the delivery of orders as part of an overhaul of its existing commerce system. Mission Our work focused on…

Success Case-Digital Customer Care

Background As customer expectations evolve and new technologies emerge, businesses are turning to nearshoring digital customer care teams to provide high-quality support while leveraging generative AI (GenAI). While GenAI handles basic tasks, human agents remain crucial for managing complex situations…